Prygenix / Help centre

How can we help?

Guides for every product, answers to licensing questions, and a direct line to the people who build the software.

Common questions

Licences and installation

I lost my licence key.

Sign in to My account with the e-mail address you bought with: every licence is listed there with a Copy key button. If your company manages licences, ask your company admin.

How do I move a licence to a new computer?

Deactivate it on the old computer (Licence → Deactivate, or uninstall the software), then activate the same key on the new one. If the old computer is no longer available, click Release from this device in My account (or ask your company admin to click Release device), then activate.

The computer has no internet access.

Write to support with the Machine ID shown in the Licence window. We send you an offline activation code for that computer, so the licence works without going online.

Windows says "Windows protected your PC" when I run the setup.

Windows shows this for new downloads it has not seen often. Click More info, check that the app name is the Prygenix setup you downloaded from this site, then click Run anyway.

Which Revit versions are supported?

Revit 2024, 2025, 2026 and 2027.

Can I get an invoice with GST?

Yes. Write to sales@prygenix.com with your company name and GSTIN, and we issue the invoice from Prygenix Innovations Private Limited.

Contact

Talk to a person

Support is answered by the team that builds Prygenix, not a call centre.

Product supportE-mail

support@prygenix.com
Include your licence key or order number, and a screenshot if something looks wrong.

Sales and company plansTalk to sales

sales@prygenix.com
Quotes, company plans, renewals and GST invoices.

Service statusIs something down?

Check the system status page for a live test of every Prygenix service.